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FB上有人寫信給老闆

老闆的解釋如下：（我有畫重點）
Hello
I am sunny the owner of home hug hostel in Bangkok my staff just told me about
 the video and the story which the lady write on her page and I read it all. T
hank you so much for understanding our point view and show to other people. I
am running 3 hostels in Bangkok from last 3 years and from my over all experie
nce I have never seen lady like this. First thing is that they book the wrong
room but still when they arrive to hostel my staff told them the he will fix i
t for them no problem in that. Second thing is that they came around 5:30 am f
or check in then my staff told them that they take a little rest use the toile
t use WiFi for 1 hr. But after that they have to leave because we have to serv
e the breakfast to our costumer and it's a small hostel we not have enough spa
ce specially when we are full of 40 guest's. That time they not say anything a
nd when it's 7 am my staff told them that they have to leave now for few hours
 but can leave the luggage in hostel lobby and back at 10 am when the breakfas
t time is finish that time she start arguing with staff that they not leave. 3
0 min. My staff try to solve the problem but when he cannot handle he called m
e so I went to hostel with my broken leg and you can see the video also that I
 am holding stick while I have an accident last week. When I go there firstly
I try to explain them also softly that you cannot stay here till 10 am but she
 is so loud and aggressive that some of my guests are also wake up and come do
wn. After 20 min. I call the tourist police so they can handle the position if
 I want I can call local police which cannot speak English but I call the tour
ist police so they can explain and understand both. When the police also arriv
e she is loud with the police also that they get angry and told them that go t
o the local police station till that point also I want finish this all and I o
ffer them that I will refund all our money which you paid to hostel world also
 plus I offer then that I give you taxi money also which is 600 baht total ple
ase go and find some other place but she say she want 2000 baht. Then police a
lso understand that she want extra money that's why she make drama. Then we'll
 go to the local police station and I spend 4 hrs. There with my broken leg an
d holding the stick. Do you think I am so stupid that make this all for only 6
00 baht ? While I am running 3 hostels . Local police also try to explain her
that their is no crime and we cannot make any report if you want to file the c
omplaint you can do it we stamp it then you go to the lawyer and make case on
hostel. And if you see the police report which I share also they write that wa
nt almost 500000 baht from. In police station also she start making video of p
olice while talking with them so the police also get angry on her and at the e
nd police told her that you can to you embassy we cannot help you for this.
So this is the full story which happen. I am happy to see what you write so ot
her people can read also. I don't know why she angry when I say that she is Ch
inese in police station also she shout on police officer that she not Chinese.
She say she have 7000 point on Google and when I see on Google almost ever rev
iew she give to hostel and hotel she write very bad. So this mean very one in
wrong only she is right. She is trying to get extra money from everyone while
travelling around.
Anyways thanks once again.
God bless you always.

總之就是搞不清楚狀況的玻璃心奧客在那裏哭哭

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